“Before I started...I ate and drank anything. Now with Telehealth I can literally see the importance of a healthy lifestyle”. Ernest Girard patient with diabetes.
The Telehealth Team is keen to improve the services we provide. This is why your feed back is important to us. Below is a number of ways you can provide feedback.

Patient Engagement Officer:


We have a dedicated officer to liaise directly with patients and organise patient feedback meetings. Please call the Telehealth Team for further information on 0208 536 2335.


Patient Advice & Liaison Service (PALS):


The Trust also has a PALS service if you have any issues, concerns or complaints that can not be resolved locally. Please call the PALS office free phone on 0800 783 4839


Please click here for more information about the PALS service.

Patient - Motiva Questionnaires


Patients who use Philip’s Motiva system to help them better manage their long term condition/s such as diabetes, heart or breathing problems will be asked to complete a questionnaire. These provide useful feedback but also play an educational role providing information for example on lifestyle matters such as diet.The questionnaires are somewhat limited as the response is limited to numbers. If you want to give more detailed feedback on using Motiva please use the patient feedback form.

Patient - Florence Questions


Patients who use Florence will sometimes receive questions on what they think about using Flo. These are somewhat limited as the response is limited to numbers. If you want to give more detailed feedback on Flo please use the patient feedback form.