Service Overview


The Telehealth team consists of Telehealth Care Support Workers and Clinical lead, Advanced practitioner and Telehealth Nurse who work with patients diagnosed with various conditions including long term medical condition(s) mainly to help them to monitor, manage and control their own health.
Long term conditions include high blood pressure, diabetes, breathing problems (chronic obstructive pulmonary disease or COPD) and heart problems that need to be managed carefully to avoid periods of illness and unnecessary hospital visits and admissions. Telehealth simply means providing health care at a distance rather than face to face. In Newham, we are leading the way in using telehealth technology to support people to help manage their condition, maintain their health and well-being and live independently. Our service is not an emergency one as a scope of practice but will escalate patients to relevant clinicians like GP's and including LAS (London Ambulance Service) dependent on the situation.

Why we use Telehealth

Our Telehealth services aim to do three things:

  • Support people in understanding their long term condition and acquiring the skills and habits of self-management needed to achieve the best outcomes in terms of aiming to improve population health outcomes.
  • Reduce avoidable hospital admissions and inappropriate A&E visits through improving the information available to patients, carers and clinical staff and thereby improving their experience.
  • Minimise the waste of time and resource consumed by face to face interaction (where appropriate and possible) where the patient would prefer support to be provided remotely and also when this support can be done effectively with an aim to improve value.

Please remember that our Telehealth services are not emergency services rather they aim to help you understand how best to manage your condition and that includes knowing the best way of handling an emergency.

Our approach to Telehealth

We have a step-up/step down approach to providing Telehealth that aims to give you the support you need it when you need it.

If you have severe health problems and would like to learn more about your condition and how to manage it with the aid of videos, questionnaires and reminders we have a Telehealth system that uses a tablet or a basic phone device.

If you understand your condition and how to manage it but feel you would benefit from reminders and feedback on how well you are looking after yourself, we also have a Telehealth solution that uses your mobile phone to provide a free to use text-based service.

Finally if you fully understand your condition and how to manage it but feel that you would benefit from a periodic call to enquire as to how you are coping we have a telephone-based service.

All our Telehealth solutions are supported by clinicians and we work closely with other mainstream services taking an integrated holistic approach. This means that a health care professional will discuss your condition with you, give you more information about the services available and help you decide the best Telehealth option for you. They will also be able to offer advice and support remotely as needed.

Our Telehealth Services

The Telehealth Team supports people with Diabetes, Heart Failure, Hypertension, Chronic Obstructive Pulmonary Disease, Learning disability, Long term catheter monitoring support, at-risk and healed pressure area care support, severe mental illness (SMI) and Pulmonary Rehabilitation The DSN service only uses telehealth to support people with diabetes by analysing the blood glucose profiles and thereby proactively intervening and titrating their medications where appropriate reducing the risk of high GP and A and E attendances.

Telehealth is an interactive tablet/phone including landline-based service the uses internet to stream, send messages connecting clinicians with patients. We also use video control platforms to connect virtually. A broadband connection will be provided for the exclusive use of Docobo Telehealth systems.  

You will also receive devices to measure weight and blood pressure and according to the condition(s) being managed that includes vital signs, such as blood glucose measurements and oxygen levels etc. can be recorded.

An engineer will visit to set up the system and demonstrate how to use it. Follow up and refresher sessions will be provided by the team where appropriate to patients, family and carers.

How does it work?

Before the Telehealth system is installed you will be given a complete holistic health assessment by a health care professional (HCP) so that the service and care plan can be tailored to your needs. This will involve you recording your vital sign measurements and other question sets including COVID sets (where appropriate) on an agreed basis and being given feedback on your progress.

In addition, daily content will be delivered including interactive surveys, relevant educational videos and personalized motivational messages.

Our Telehealth staff provide targeted information and feedback to encourage and support you in managing your own health with an aim to prevent a decline in your condition where possible.

In ELFT we are using it to help patients monitor:

  • Heart failure
  • Hypertension
  • Chronic lung disease
  • Diabetes
  • Learning disability,
  • Long term catheter monitoring support.
  • At-risk and healed pressure area care support,
  • Severe mental illness (SMI)
  • Pulmonary Rehabilitation

For more information please contact the Telehealth Team on 020 8536 2335 Mon-Fri 8-4 pm.

In case of emergency please contact 999